Project Manager

Join Sabio, a leading customer experience technology company, as a Project Manager. In this role, you will lead and manage complex technical projects using Waterfall and Agile methodologies. You will be responsible for the entire project lifecycle, from planning to deployment and business acceptance. Strong financial and commercial management skills are essential, as well as the ability to build strong relationships with clients and internal stakeholders. This is a challenging role that requires strong leadership and team-building skills, as well as the ability to manage and control project risks and costs.

• Lead and manage complex technical projects through their entire lifecycle, ensuring successful project planning, deployment, and completion.
• Manage multiple projects with high levels of complexity, focusing on financial and commercial management, including cost management processes.
• Build strong relationships with clients and internal stakeholders, ensuring effective communication and collaboration throughout the project delivery.
• The role requires excellent communication and strong customer relationship skills
• Ability to work with senior stakeholders internally and externally
• Strong commercial acumen with experience of project accounting, e.g. cost control, revenue forecasting and project profitability
• Experience of virtual project team management (e.g. matrix management across technical teams)
• Background in IT or the customer services/contact centre industry
• Experience of working in a professional services or customer facing role
• Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail
• Experience of managing complex technical projects
• Ability to coach and mentor junior members of the team. Leading by example and demonstrating high personal impact and best in class delivery skills
• A strategic thinker with future focus in mind
• Strong experience of Waterfall and Agile project delivery methodologies
• Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
• Proven project management experience within a professional services, consultancy or systems integrator environment
• Current PRINCE2 (or equivalent) Waterfall and/or Agile Project Management Practitioner level accreditation