About The Role

Join True Anomaly, a pioneering company in space security. As an IT Support Analyst, you will provide Tier 1 & 2 technical support, troubleshoot and resolve technical issues, and maintain computer systems, networks, and hardware. You will also assist with the deployment and maintenance of new hardware and software, collaborate with other IT team members, and participate in a 24/7 on-call rotation. Enjoy benefits such as 100% employer-sponsored healthcare, generous time off, equity options, 401k and Roth 401k options, and learning and development opportunities.

Serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling, and in-person interactions.
Troubleshoot and resolve technical issues related to computer systems, networks, and hardware, ensuring ongoing usability of client computers and software.
Collaborate with other IT team members to ensure timely resolution of technical issues, and participate in demanding on-call rotations to provide IT/Technical support 24/7.
Proficient in Bash/Shell scripting
Demonstrated proficiency with Windows and Mac OS
Minimum 3+ years of experience in IT support or end-user desktop support
Delivers consistent, reliable service. Ensure users’ needs are being met for every request/incident that is processed
Experience with Automations of basic tasks using Bash/Shell/Python scripts
Developing recommendations for procedures to prevent problems
Experience with cloud-based technologies and services (e.g., Azure)
Strong knowledge of computer systems, networks, and hardware
Excellent troubleshooting and problem-solving skills
Ensures ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.)
Demonstrated proficiency with MDM tools (Such as: Intune, JAMF, BigFix)
Bachelor’s Degree or combination of experience and industry leading certifications (Network+, Security+, Microsoft Certifications)
Experience with remote support tools and technologies
Experience with Cisco networking equipment

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