Enterprise Implementation Manager

Join PermitFlow as an Enterprise Implementation Manager, where you will lead complex implementations for strategic enterprise accounts. You will be the primary customer contact during onboarding, managing communication, expectations, and risk. You will partner cross-functionally with various teams to align priorities and execute onboarding requirements. Additionally, you will drive product adoption and early value realization through tailored training and enablement. This role offers equity packages, 100% paid health, dental, and vision coverage, and unlimited PTO.

• Lead complex implementations from post-sale handoff through launch, serving as the primary customer contact and driving early value.
• Own enterprise onboarding end to end for strategic PermitFlow accounts, managing timelines, and ensuring launch readiness.
• Partner cross-functionally with Sales, Customer Success, Product, Engineering, and Operations to align priorities and execute onboarding requirements.
• 5+ years of experience leading customer onboarding, implementation, or customer success for B2B SaaS enterprise or strategic accounts
• Strong project management and communication skills, evidenced by successfully running executive-facing meetings, maintaining clear project plans, and resolving risks or blockers proactively
• Proven ownership of complex implementations, managing multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch
• Experience operating in regulated or operationally complex environments, with the ability to translate customer workflows and compliance requirements into actionable implementation plans
• Demonstrated ability to drive adoption and time-to-value, including leading live trainings, enablement sessions, and post-launch readiness reviews