Manager/Senior Manager of Customer Success

Join PermitFlow, a fast-growing startup, as the Manager/Senior Manager of Customer Success. In this role, you will lead and develop a team of Customer Success Managers, oversee onboarding and adoption, and drive retention and advocacy. You will partner with cross-functional leaders to improve the customer experience and act as a champion of customer insights. Benefits include equity packages, 100% paid health, dental, and vision coverage, a company-issued laptop, and unlimited PTO.

• Diriger, développer et faire évoluer l'équipe de gestion de la réussite client, en favorisant une culture axée sur le client.
• Superviser l'intégration, l'adoption et le renouvellement des clients, en identifiant les clients à risque et en déployant des plans de réussite proactifs.
• Collaborer avec les leaders des ventes, des produits et des opérations pour améliorer l'expérience client et informer les décisions stratégiques.
• 5+ years of experience in Customer Success
• 2+ years of experience in a people leadership position in Customer Success, with proven results driving revenue and logo retention across your team
• Experience in startup or high-growth environments, with a builder’s mindset and bias toward action
• Strong analytical skills and comfort with BI dashboards, customer health metrics, and data-driven decision-making
• Adept at producing clear documentation, thoughtful analysis, concise internal communication, polished presentations, and direct, effective coaching