Senior Implementations Manager

Join our team as a Senior Implementations Manager, where you will lead customer onboarding from contract signature through their first 90 days of partnership. This in-person position in New York City requires a strong background in managing implementation teams and a track record of scaling B2B SaaS onboarding. You will coach Implementation Managers, run a tight operating cadence, and partner with various departments to ensure successful service delivery. Benefits include equity packages, 100% paid health coverage, and unlimited PTO.

• Construire et diriger une équipe responsable de l'intégration des clients, de la signature du contrat à leurs 90 premiers jours de partenariat.
• Coacher les responsables de l'intégration à travers des lancements d'entreprise complexes, y compris les escalades et les comptes à risque.
• Identifier les schémas récurrents derrière le retard de lancement et la friction client, et les résoudre par des changements de processus, d'outils ou de formation.
• A track record of scaling B2B SaaS onboarding teams through a period of growth, not just running a steady-state one
• Clear, direct written communication and the ability to hold customers and internal partners to commitments without friction
• Strong project management instincts: scoping, sequencing, milestone management, and unblocking work across internal and customer teams
• 4+ years managing an implementation, onboarding, or professional services team, including experience developing senior ICs or other managers
• Comfort operating in regulated or operationally complex environments where the work is not purely software
• 8+ years in implementation, onboarding, or professional services