Regional Director of Tenant Experience Management (West)

Join Experience by Industrious, a company dedicated to reimagining the workplace experience. As the Regional Director of Tenant Experience Management, you will lead the delivery of amenity and engagement programs across multiple properties, ensuring high hospitality standards and creating great experiences for tenants. You will drive operational excellence, elevate teams, build strong client and property management partnerships, and improve and scale programs. This is a unique opportunity to make a significant impact in the commercial real estate industry.

• Drive operational excellence across a regional portfolio by leading the daily execution of tenant engagement and amenity programs, conducting regular property visits, service audits, and performance reviews.
• Lead and elevate teams through direct and dotted-line leadership by setting clear goals, providing coaching and feedback, and establishing accountability for performance across all teams.
• Act as the primary operational partner to landlord and Property Management teams, aligning on performance, experience standards, and execution across the building.
• Proven ability to operate effectively and independently in highly ambiguous environments that lack structure, processes, systems, or best practices
• Ability to comfortably lead difficult conversations, including with external stakeholders & executives
• 7-10 years in multi-unit hospitality operations or similar experience
• Experience translating ambiguous responsibilities into detailed, concrete project plans; experience executing efficiently against set project plans
• Passion for creating exceptional customer experiences
• Experience with the commercial real estate industry
• Strong design skills with the ability to articulate in a variety of ways complex plans and procedures for the diverse ways that individuals absorb material
• Experience working in a metrics-based management culture
• Excellent verbal and written communication skills, with the ability to clearly and tactfully articulate a point of view; some experience making compelling presentation materials preferred