Issues & Program Manager (Product Operations)

Join our Product Operations team as an Issues & Program Manager. In this high-impact role, you will own our Issue Management Program, drive root cause analysis, and lead containment and remediation efforts. You will also serve as a project manager for critical product initiatives, partnering with various teams to deliver new features and improve our build and launch processes. This position offers competitive health benefits, flexible time off, a 401k plan with employer match, and a remote-first work culture.

• Ownership of the Issue Management Program, including triaging issues, driving root cause analysis, and leading containment and remediation.
• Serving as a project manager on critical product initiatives, partnering across various teams to deliver new features and improve processes.
• Building and continuously improving processes, including automation and AI tooling, to increase organizational efficiency and reduce dependency across the issue remediation lifecycle.
• Strong interest in leveraging AI to improve execution
• Ability to operate in ambiguity, manage multiple priorities, and independently drive projects forward in a fast-paced environment
• Proven ability to lead cross-functional initiatives and drive alignment across multidisciplinary teams
• Experience working on issues management, or regulatory compliance, or risk-adjacent projects — you understand the cadence of controls, audits, or policy-driven timelines and know how to keep product work moving within those constraints
• 10+ years of experience in technology-based project management, product operations, or a related role within fintech or technology
• Strong communication and executive presentation skills, with the ability to distill complex topics into clear, actionable insights
• Strong data skills— you can pull and interpret reports, build your own dashboards, and answer operational questions without waiting on an analyst
• Drive and proactivity — everyone here is a builder and executor