Product Support Engineer

Join OnePay as a Product Support Engineer, where you'll bridge the gap between Engineering and Customer Experience. You'll work closely with our Product and Engineering teams to understand complex integrated systems, diagnose issues across our platform, and implement operational improvements using AI. This remote-first position offers competitive health benefits, flexible time off, paid employee leave, a 401k plan with employer match, and a monthly work-from-home stipend.

• Collaborate with Product and Engineering teams to understand complex integrated systems and diagnose issues across the platform.
• Utilize AI to identify and implement operational improvements and efficiencies in Production Support.
• Investigate and resolve complex production issues, interface with vendor systems, and commit fixes to backend systems.
• At least 1 year of engineering experience with proficiency in at least one backend language. We use Node.js and Typescript throughout our stack, so an interest in learning and coding in Typescript is ideal
• Excellent written communication skills paired with the ability to use them to collaborate with both technical and non-technical teams
• Experience with SQL and REST APIs
• Knowledge of payment systems (e.g. card processing, ACH), familiarity with AWS, and shell scripting experience with bash, zsh or similar is preferred