About The Role

Join Claroty, a global leader in cyber-physical systems protection. As a Product Support Engineer, you will support enterprise customers, troubleshoot complex networking and system-related issues, and collaborate with various teams to ensure customer satisfaction. You should have a deep understanding of networking standards, solid Linux system administration experience, and a passion for technology.

Investigate and troubleshoot complex networking and system-related issues for enterprise customers, providing technical support and guidance.
Collaborate with cross-functional teams, including R&D, Product, Customer Success, and Technical Account Managers, to ensure customers achieve maximum value from the Claroty platform.
Maintain proactive communication with customers, providing regular updates on the status of their support cases and addressing any concerns or technical roadblocks.
Deep understanding of networking standards and protocols such as DNS, DHCP, TCP/IP, and HTTP
Team player with the ability to collaborate across multiple functions
Solid Linux system administration and troubleshooting experience
3+ years of experience as a Technical Customer Support Engineer or similar customer-facing technical role
Strong hands-on experience with networking concepts and troubleshooting
Experience supporting SaaS-based products
Strong analytical and problem-solving skills with the ability to manage complex technical scenarios
Highly motivated, customer-focused, and passionate about technology
Experience working with networking tools (e.g., Wireshark)
Excellent interpersonal and communication skills, both written and verbal
Experience with databases and virtualization technologies
OT (Operational Technology) background
Cybersecurity experience

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