Business Intelligence Manager

Join our high-impact team as a Business Intelligence Manager. You will be responsible for translating operational data into clear insights, managing financial operations, and maintaining core KPI dashboards. You will also partner with various teams to ensure data sources are maintained and dashboards are built on scalable infrastructure. The ideal candidate will have experience in business intelligence, data analytics, or operational reporting, and proficiency in SQL and data visualization tools.

• Assumer la responsabilité de la gestion des opérations financières de CT, y compris les dépenses opérationnelles, la gestion de la main-d'œuvre et les examens financiers réguliers.
• Développer et livrer les données de la Revue Mensuelle des Affaires (MBR) de CT, les métriques du QBR et l'analyse financière, en communiquant clairement les performances aux audiences allant des ICs aux cadres supérieurs.
• Collaborer avec les équipes de Data Science, de Community Health et d'ingénierie pour maintenir les sources de données de CT, gérer un processus centralisé de demande de données et garantir que les tableaux de bord sont construits sur une infrastructure évolutive.
• Experience with cost modeling, demand forecasting, or workforce management analytics
• Strong written and verbal communication, with comfort presenting findings to senior managers and cross-functional partners
• Demonstrated ability to build dashboards and reporting infrastructure that multiple teams rely on for decision-making
• Proficiency in SQL and at least one data visualization tool (QuickSight, Tableau, Looker, or similar)
• 3+ years of experience in business intelligence, data analytics, or operational reporting in a cross-functional environment
• Experience in Trust & Safety, content moderation, customer experience operations, or platform integrity
• Comfort with ambiguity; you've taken undefined data problems and structured them into clear analytical frameworks with owners and deliverables
• Experience quantifying the impact of automation or AI initiatives on operational volumes and costs
• Familiarity with vendor/BPO operations, including cost structures, SLA management, and capacity planning