About The Role

Join Twitch as a Customer Experience Specialist, where you will play a vital role in enhancing the overall customer experience and bridging the gap between Twitch and its users. You will address complex user issues, contribute to strategic initiatives, and ensure the voice of the user is represented with product and engineering teams. This position requires excellent communication skills, proficiency with various software tools, and a passion for the gaming industry.

Maintenir une attitude positive et axée sur le client, résoudre efficacement les demandes des clients et respecter les accords de niveau de service.
Travailler en collaboration avec les équipes produit pour surveiller la performance des produits et les indicateurs de support correspondants.
Utiliser des outils d'analyse de données et des programmes d'IA pour améliorer l'efficacité et rationaliser les flux de travail.
Ability to evaluate information, draw conclusions, and multitask
Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting software
Familiarity with data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency
Organized, detail-oriented, and adaptable in fast-paced environments
Critical thinking skills to determine customer needs and provide solutions
Excellent written and verbal communication skills
Previous employment at a games industry or live streaming platform company
Experience as a broadcaster or native member of the Twitch community
1+ years of relevant experience in customer support, technical support, or content moderation for a web-based application

This is an external listing. JobSpring does not represent or verify the employer. Report this listing