About The Role

Join Twitch as a Customer Experience Specialist, where you will play a vital role in enhancing the overall customer experience and bridging the gap between Twitch and its users. You will address complex user issues, contribute to strategic initiatives, and ensure the voice of the user is represented with product and engineering teams. This position requires excellent communication skills, critical thinking, and familiarity with data analysis tools.

Serve as the foundation and connective tissue between the organization and the community, bridging the gap between Twitch and its users.
Address a wide range of complex and high-touch user issues by leveraging your expertise to enhance the overall customer experience.
Work with product teams to monitor performance of products and corresponding support metrics, and communicate customer needs with relevant teams.
1+ years of relevant experience in customer support, technical support, or content moderation for a web-based application
Excellent written and verbal communication skills
Ability to evaluate information, draw conclusions, and multitask
Organized, detail-oriented, and adaptable in fast-paced environments
Familiarity with data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency
Critical thinking skills to determine customer needs and provide solutions
Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting software
Experience as a broadcaster or native member of the Twitch community
Previous employment at a games industry or live streaming platform company

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