Senior UX Designer

Join Apptronik, a leading robotics company, as a Senior UX Designer. In this role, you will define and improve operational workflows and end-to-end user experiences surrounding humanoid robots. You will collaborate closely with various teams, including Product, Industrial Design, Research, and Engineering, to shape how users interact with and work alongside robotic systems in real-world environments. This position requires strong systems thinking, service and workflow design skills, and the ability to create clarity within complex and evolving operational environments.

• Defining and improving workflows that span physical interaction, operational processes, onboarding, deployment, servicing, training, and other human touchpoints surrounding the robot experience.
• Collaborating closely with Product, Industrial Design, UX Research, and Engineering teams to define human-centered operational experiences and shape interaction moments that influence trust and communication clarity.
• Creating design artifacts including workflow maps, storyboards, behavioral definitions, prototypes, and future-state concepts, and contributing to evaluative and generative research efforts.
• This role is ideal for a systems-oriented designer who enjoys unpacking complex real-world workflows, collaborating across disciplines, and translating ambiguous operational needs into thoughtful, human-centered experiences
• Strong communication and collaboration skills across multidisciplinary technical teams
• Experience working through ambiguity and helping define structure within evolving problem spaces
• Experience collaborating closely with product managers, engineers, researchers, and designers
• 6+ years of experience in UX design, service design, workflow design, interaction design, or related experience-focused disciplines
• Ability to think critically about user mental models, communication clarity, trust, onboarding, and operational usability
• Experience designing end-to-end workflows involving physical products, operational systems, or multi-touchpoint user experiences
• Strong portfolio demonstrating systems thinking, workflow architecture, service design, and operational experience design across complex environments
• Ability to create clear workflow definitions, journey maps, interaction concepts, and operational experience frameworks
• Experience working in robotics, automation, industrial systems, logistics, mobility, healthcare, or other operationally complex environments
• Experience with service design, operational workflow design, or cross-touchpoint experience design
• Familiarity with human-robot interaction concepts, behavioral systems, or embodied interaction design
• Exposure to usability testing, evaluative research, or operational validation workflows
• Experience contributing to prototyping or concept development for physical and digital experiences
• Ability to perform physical tasks throughout the workday, including standing, walking, bending, kneeling, climbing, and reaching
• Ability to lift, carry, push, or pull up to 50 pounds as required
• Vision and hearing sufficient to safely perform job duties and communicate effectively
• Ability to safely use ladders, lifts, power tools, and other facility equipment
• Ability to respond to facility emergencies, including outside of normal business hours, as required
• Ability to work in mechanical rooms, warehouses, offices, and other facility spaces