Account Manager (Strategic Global Customers)

Join Refinitiv as a Global Strategic Account Manager, where you will be responsible for maintaining deep customer relationships, driving account revenue retention and growth, and managing a defined global book of business. You will collaborate with internal partners to deliver exceptional service and valuable solutions, while also opening up larger solution opportunities and introducing Solution and Proposition Sales. This role requires strong account management, sales, and marketing experience, as well as a deep understanding of customer workflows and business models.

• Maintaining deep customer relationships to drive account revenue retention and growth.
• Managing a defined global book of business and being accountable for the commercial close of all deals.
• Driving growth by expanding Refinitiv footprint within their accounts and overseeing all commercial activities within accounts.
• Selling skills (identity, develop and articulate a complex proposition/consultative selling)
• Prefer 3 – 5 years’ experience covering global accounts
• Proven account management, sales or marketing experience in a customer facing environment required
• Strong product knowledge
• Strong negotiation skills
• Customer relationship management required throughout all levels within an organization
• Strong understanding of customers and their business model and workflows
• Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
• Relationship building skills
• Industry experience within the customer segment
• Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
• Ability to collaborate with account team
• Significant work experience in applicable industry and knowledge of customer workflow required
• University/college degree may be required; equivalent experience may be considered depending on position/department
• Problem solving--ability to understand, articulate, structure and solve client needs