Customer Success Manager (Fleet)

Join Mudflap, a company on a mission to improve the $1 trillion trucking industry. As a Customer Success Manager, Fleet, you will manage a portfolio of 400+ mid-market fleet accounts, driving activation, engagement, and retention. You will leverage automation tools and AI to scale your reach and engage customers through their preferred communication channels. This is a remote-first position with opportunities for career growth and a commitment to self-improvement.

• Gérer un portefeuille de plus de 400 comptes de flotte de taille intermédiaire, en assurant une activation, un engagement et une rétention constants.
• Exécuter des campagnes de réengagement ciblées pour réactiver les comptes dormants ou sous-utilisés et restaurer une utilisation cohérente de la plateforme.
• Développer et maintenir une stratégie dynamique de hiérarchisation des comptes en utilisant des données de transaction, l'activité de connexion et les signaux de santé des clients.
• 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role with ownership of activation, retention, expansion, or revenue outcomes—ideally within SaaS, fintech, or the trucking and logistics industry
• Experience supporting SMB or mid-market customers is required; familiarity with fleet operators, owner-operators, or the trucking industry is strongly preferred
• Strong sense of ownership and urgency, consistently taking initiative to move accounts forward, overcome obstacles, and prevent customers from becoming inactive
• Excellent written and verbal communication skills across phone, text, and email, with the ability to build trust through authentic, conversational interactions with fleet managers and dispatchers
• Proven ability to manage a high-volume portfolio (150+ accounts), with strong organizational systems that ensure consistent follow-up, prioritization, and execution at scale
• Hands-on experience with customer engagement and automation platforms such as HubSpot, Outreach, Salesloft, or similar, with a clear understanding of when to automate and when a personal touch drives better outcomes
• Data-driven mindset with the ability to interpret dashboards, customer usage signals, and account health metrics to proactively prioritize work—and the resourcefulness to build your own reporting views when needed