Customer Success Engineer (United Kingdom)

Join Aikido Security as our first Customer Success Engineer in the UK. In this remote-friendly role, you will be the key link between our customers and our platform, driving adoption, ensuring value realization, and preventing churn. Your responsibilities will include engaging with at-risk accounts, driving product adoption, escalating complex issues, debugging workflow issues, onboarding new clients, delivering training sessions, and sharing customer insights with the product team. Ideal candidates should have prior experience in customer success or technical account management, be comfortable working independently, and have experience in AppSec.

• Engage with 'accounts at risk' to prevent churn and drive product adoption.
• Help customers unlock the full potential of Aikido while addressing and resolving any challenges.
• Drive onboarding and deployment for new clients, deliver training sessions to customer teams.
• Strong communication and proactive, with a "get stuff done"
• Fluent in English
• Medior/Senior profile with prior experience in customer success, technical account management, or a similar role
• Comfortable working independently and managing multiple priorities
• Experience in AppSec is a must
• Tech-savvy, with the ability to debug and investigate technical workflows