Fraud Operations Team Lead

Join our team as a Fraud Operations Team Lead, where you will be responsible for the day-to-day performance, quality, and scalability of our fraud operations function. You will lead a high-performing team in fraud monitoring, case triage, investigation, and resolution. This role requires strong people leadership, operational excellence, and cross-functional strategy. You will work closely with various teams to translate operational learnings into sharper automated detection and clearer risk ownership. Enjoy remote working opportunities, a diverse and inclusive community, and various perks and benefits.

• Lead and manage a high-performing team responsible for fraud monitoring, case triage, investigation, and resolution.
• Define the future of the Fraud Operations team by optimizing workflows, controls, tooling, escalation paths, QA frameworks, and capacity/workforce planning.
• Act as the senior escalation point for complex, high-impact fraud cases and during peak periods, live incidents, and emerging attacks.
• A proven track record of effectively managing and guiding fraud operations analysts, experts, or teams in a high-volume environment
• Strong analytical skills, including advanced SQL; experience with Python or another programming language for deeper analysis, automation, or tooling improvements is a plus
• Excellent stakeholder management skills and the ability to align Operations, Product, Engineering, Data, Compliance, and Client-facing teams around priorities and improvements
• Excellent English skills (both written and spoken) to lead the team effectively and collaborate across functions; German is a plus
• Experience improving operational processes, documentation, QA frameworks, tooling, and automation in partnership with Product, Data, and Engineering
• Strong sense of ownership and the ability to act as a credible escalation point for complex, ambiguous, or high-severity fraud cases
• Proven ability to lead operational teams against clear SLAs, quality standards, and client outcome metrics while maintaining strong judgment under pressure
• Deep understanding of banking and payments fraud typologies, transaction monitoring, account takeover, scam patterns, and the operational controls needed to respond effectively across the case lifecycle
• Extensive experience in fraud operations, banking fraud, payments risk, or a similar role within fintech, payments, banking, or a comparable environment