Director of Customer Success

Join Mastercard as the Director of Customer Success for Small and Medium Enterprise. In this key leadership role, you will be responsible for the health, retention, and growth of a defined customer segment within Mastercard's SME organization in the North America market. You will manage strategic financial institutions, fintechs, digital partners, processors, acquirers, and merchant customers with meaningful revenue responsibility. You will be accountable for customer outcomes, executive relationships, and commercial performance across the segment, working closely with Sales, Product, Risk, and Operations teams.

• Assurer la santé, la rétention et la croissance d'un segment de clients défini au sein de l'organisation PME de Mastercard en Amérique du Nord.
• Gérer des institutions financières stratégiques, des fintechs, des partenaires numériques, des processeurs et des acquéreurs, et des clients marchands avec une responsabilité financière significative.
• Être responsable des résultats clients, des relations exécutives et de la performance commerciale à travers le segment, y compris les renouvellements, les expansions et la création de valeur à long terme.
• Demonstrated ownership of revenue, renewals, and expansion outcomes at scale
• Proven experience in Customer Success or Account Management teams in Small Business, B2B, fintech, financial institutions, payments, ecommerce or related businesses
• Ability to operate cross functionally in a matrixed organization
• Experience managing strategic, high value customer portfolios
• Strong executive presence with experience engaging key levels within organizations and customer stakeholders