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Lead Agentic AI Product Manager

Mastercard · New York, United States

External listingfull-timeabout 1 month ago

About The Role

Join our Services team as a Lead Agentic AI Product Manager. In this role, you will define strategy, lead technical development, and bring agentic AI capabilities to scale. You will work closely with AI/ML and engineering teams, drive product strategy and roadmap, execute and deliver on product development, and conduct user research and validation. A background in payments, fintech, or operational workflows is preferred.

  • Define strategy, lead technical development, and bring agentic AI capabilities to scale.
  • Translate customer problems into clear technical requirements for LLMs, RAG pipelines, agent orchestration, and tool-use.
  • Own strategy and roadmap for agentic AI features across Operational Intelligence, drive 0→1 product development.
  • Understanding of LLM agents, tool-use patterns, reasoning graphs, memory systems
  • Experience in product discovery, problem framing, requirement writing, roadmap planning
  • Exceptional communication and cross-functional leadership.

Background in payments, fintech, or operational workflows preferred

  • Ability to translate advanced AI concepts into simple, testable product features
  • Product Management experience building 0→1 SaaS or AI/ML products
  • Proven experience shipping products using Generative AI, Agentic AI, ML models, or Conversational AI at scale
  • Hands-on familiarity with embeddings, RAG pipelines, vector search, evaluation frameworks
  • Strong analytical mindset—comfortable with experimentation, A/B testing, and telemetry-driven decisions
  • Excellent execution discipline: backlog management, release planning, stakeholder alignment
  • Demonstrable experience with LLMs (GPT, Claude, Mistral), MCP, A2A orchestration, LangChain, LangGraph, AutoGen, Strands, OpenAI Agent SDK
  • Experience with enterprise-grade, data-intensive, or compliance-sensitive systems is a plus.

Master’s degree or equivalent professional work experience - Computer Science bachelor’s degree with MBA is a plus - Advanced degree or AI/ML ce

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