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Manager of HR Process Transformation & Architecture

Mastercard · New York, United States

External listingfull-timeabout 1 month ago

About The Role

Join our team as the Manager of HR Process Transformation & Architecture. In this role, you will lead the design, standardization, and continuous improvement of global HR processes and employee journeys. You will work across the end-to-end employee lifecycle, partnering with HR leaders, Experience Owners, HR Technology, Service Delivery, and regional stakeholders to diagnose current-state processes and design scalable future-state solutions. Your expertise in process architecture, lean methodology, service design, and stakeholder influence will be key to delivering simplified, data-driven, and sustainable HR operations.

  • Lead the design, standardization, and continuous improvement of global HR processes and employee journeys.
  • Partner with HR leaders and stakeholders to diagnose current-state processes and design scalable future-state solutions.
  • Drive global process standardization while balancing local regulatory, compliance, and business needs.
  • Ability to translate process insights into clear requirements, practical roadmaps, and actionable change initiatives
  • Proven experience in HR process architecture, business process redesign, or service delivery transformation within a complex global organization
  • Solid understanding of continuous improvement methodologies, including Lean, Six Sigma, value stream mapping, or systems thinking
  • Strong proficiency with BPM and process modeling tools such as SAP Signavio, Celonis, ARIS, or similar
  • A strategic, analytical, and delivery-focused mindset, with a track record of driving measurable operational improvement
  • Excellent communication, stakeholder management, and influencing skills across business and technical audiences

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