Manager of HR Process Transformation & Architecture
Mastercard · New York, United States
About The Role
Join our team as the Manager of HR Process Transformation & Architecture. In this role, you will lead the design, standardization, and continuous improvement of global HR processes and employee journeys. You will work across the end-to-end employee lifecycle, partnering with HR leaders, Experience Owners, HR Technology, Service Delivery, and regional stakeholders to diagnose current-state processes and design scalable future-state solutions. Your expertise in process architecture, lean methodology, service design, and stakeholder influence will be key to delivering simplified, data-driven, and sustainable HR operations.
- Lead the design, standardization, and continuous improvement of global HR processes and employee journeys.
- Partner with HR leaders and stakeholders to diagnose current-state processes and design scalable future-state solutions.
- Drive global process standardization while balancing local regulatory, compliance, and business needs.
- Ability to translate process insights into clear requirements, practical roadmaps, and actionable change initiatives
- Proven experience in HR process architecture, business process redesign, or service delivery transformation within a complex global organization
- Solid understanding of continuous improvement methodologies, including Lean, Six Sigma, value stream mapping, or systems thinking
- Strong proficiency with BPM and process modeling tools such as SAP Signavio, Celonis, ARIS, or similar
- A strategic, analytical, and delivery-focused mindset, with a track record of driving measurable operational improvement
- Excellent communication, stakeholder management, and influencing skills across business and technical audiences
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