Senior Specialist (Product Management)

Join our dynamic Services team as a Senior Specialist in Product Management. In this role, you will drive our customer experience strategy forward by consistently innovating and problem-solving. You will be responsible for day-to-day maintenance of the customer experience journey, coordinating with internal teams, managing tasks related to new client implementations, and supporting strategy for future presentment. The ideal candidate is passionate about the customer experience journey, highly motivated, organized, and possesses some knowledge of technical concepts.

• Lead day-to-day maintenance and seamless customer experience journey while monitoring existing offers presentment channels, performance, and site analytics for global customers.
• Coordinate with internal global offers team and regions to align on offer presentment roadmaps and potential enhancements, and support managing tasks related to implementing cardholder journeys for new clients.
• Work cross-functionally across offers organization: Product Enablement, Product Development, Commercialization, and Engineering Teams, and partner with broader support operational teams.
• The ideal candidate is passionate about the customer experience journey, highly motivated, organized, intellectually curious, analytical, possesses some knowledge of technical concepts, and can help contribute to a high growth global product
• Ability to thrive in a fast-paced environment, demonstrating adaptability and sound judgment amidst changing business needs
• Strategic thinker, capable of connecting day-to-day execution with broader business objectives and long-term goals
• Motivated self-starter with a passion for delivering results, taking ownership of initiatives and proactively driving work forward
• Creative problem solver, able to analyze challenges, identify solutions, and drive effective outcomes
• Ability to manage multiple projects simultaneously, balancing priorities while maintaining focus on execution and delivery
• Technical knowledge is a plus, with the ability to understand technical concepts and collaborate effectively with product and technology teams
• Highly organized, with the ability to prioritize competing demands and effectively manage timelines and stakeholders
• Strong attention to detail, ensuring accuracy, quality, and consistency across deliverables and processes
• Curious mindset, with a desire to learn, ask questions, and continuously seek opportunities for improvement and innovation
• Drive for automation and process improvement, identifying opportunities to increase efficiency, scalability, and operational effectiveness