About The Role

Join Mistral, a leading provider of full-stack AI solutions. As a Technical Support Expert, you will play a crucial role in driving customer satisfaction by efficiently resolving complex support issues, enhancing knowledge resources, and advocating for customer needs across our technical teams. This is a unique opportunity to be part of a growing team and shape the future of our support operations.

Gérer les problèmes complexes des clients au niveau 2, y compris les latences, les erreurs (problèmes d'API), l'ajustement des fonctionnalités.
Escalader les problèmes techniques, financiers ou spécifiques à la solution aux équipes concernées (Ingénierie, Finance, Solution).
Construire et mettre à jour les FAQ et les ressources de connaissance pour autonomiser l'auto-assistance des clients.

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