Customer Success Director

Join SpyCloud as a Customer Success Director, where you will maintain long-term relationships with our customers, drive revenue growth, and ensure customer satisfaction. You will leverage your industry knowledge and relationship management skills to co-create and execute account plans, identify upsell opportunities, and articulate value propositions. This role requires a strong technical aptitude, exceptional organizational skills, and a proven track record in customer success management.

• Maintaining long-term relationships with customers to understand their needs and drive business growth.
• Co-creating and executing account plans to track customer opportunities and ensure successful product adoption.
• Delivering growth by assuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption.
• Experience in driving key accounts and growing customer relationships is required
• Adept at dealing with complex Enterprise customer relationships and developing resolutions to critical matters
• Creative problem solver, able to accomplish goals through a variety of processes and tools
• Proficient in both oral and written communication, able to tailor message format and content to specific audience(s)
• Exceptional organizational skills and ability to manage multiple projects with multiple deadlines simultaneously
• Superior active listening skills
• Strong technical aptitude with the capability of staying abreast of technical developments at SpyCloud
• Strong interest in AI tools including Claude and ChatGPT
• Excellent analytical capabilities to break down complex technical tasks into executable and measurable steps
• Self-starter with a drive to succeed
• Proven partnership building skills with an ability to grow and nurture executive and decision-maker level relationships
• Enterprise Account Management experience
• 10+ years of Customer Success Management experience in a strategic customer-facing role
• Cybersecurity and ATO prevention experience is a plus
• Experience working for a Software as a Service (SaaS) company
• Competency with Google and Microsoft suites of business products
• BA/BS/Undergraduate degree required
• Salesforce, Outreach, and Zendesk experience is a plus