Customer Onboarding Manager

Join Bynder, a leading digital asset management platform, as a Customer Onboarding Manager. In this role, you will lead the onboarding project lifecycle for assigned accounts, advise customers on asset bank taxonomy and metadata structures, and drive positive time-to-value to impact regional Net Retention targets. You will also serve as the customer's voice to the Product Team, maintain meticulous project hygiene, and actively leverage modern AI tools to optimize project delivery. This position offers hybrid, remote, and flexible options, comprehensive health plans, unlimited holidays, and access to a variety of professional development resources.

• Lead the onboarding project lifecycle for assigned accounts, ensuring a seamless, timely, and complete configuration of the Bynder suite.
• Advise customers on asset bank taxonomy, metadata structures, governance, and custom workflows tailored to their unique business use cases.
• Drive positive time-to-value to directly impact regional Net Retention targets, proactively identifying expansion opportunities during onboarding.
• Language & Travel: Fluency in English and proficiency in German or French is a major advantage; willingness to travel as needed, including working from our Amsterdam office at least two times a week, is required
• Collaboration: Excellent oral and written communication skills, with the ability to present comfortably to diverse groups and excel at translating complex technical logic into clear, simple business terms. You act in the customer's best interest, manage expectations confidently, and smoothly navigate difficult conversations with executive-level stakeholders. You genuinely enjoy working with all types of people, actively give and receive constructive feedback, and excel at diffusing tense, high-escalation situations
• Ownership: An action-oriented, proactive mindset where juggling multiple concurrent customer projects is second nature to you. You enjoy working smart, taking the initiative to act quickly on minimal information, and proactively pushing yourself and others toward successful milestones using all tools at your disposal. You possess strong organizational skills, setting explicit goals, tracking progress flawlessly, and mobilizing internal resources (like technical setup and data migration teams) efficiently
• Complexity: Advanced critical thinking and analytical skills, with the ability to distinguish accurately between minor setup issues and major blockers. You love a challenge, learn complex systems quickly, and proactively seek out solutions autonomously to guide mid-market customers through digital asset transformations
• Expertise: Relevant experience in project management, SaaS technical implementation, implementation consultancy, or digital asset management—ideally within digital industries. You bring a proven track record managing standard SaaS implementations, with experience handling a concurrent portfolio of 10–15 mid-market projects at the same time. You possess a strong affinity for technology, including a massive plus for experience with APIs, integrations, or video editing software, and are comfortable getting used to—and experimenting with—AI platforms to drive personal and operational efficiency