Enterprise Customer Success Manager

Join Bynder, a leading cloud-based marketing technology platform, as an Enterprise Customer Success Manager. In this role, you will manage and grow relationships with strategic and high-profile customers, ensuring they realize value and achieve business outcomes through Bynder's solutions. You will serve as a trusted advisor, drive value and measurable business outcomes, increase adoption of Bynder's solutions, and manage the renewal cycle end-to-end. This position offers hybrid, remote, and flexible options, along with a comprehensive benefits package.

• Assurer la satisfaction des clients en fournissant des conseils stratégiques et des meilleures pratiques pour aligner leurs objectifs commerciaux avec le déploiement de la gestion des actifs numériques (DAM).
• Gérer le cycle de renouvellement de manière proactive, y compris la stratégie, la création de propositions, la négociation et l'engagement avec les achats, en collaboration avec le responsable des comptes stratégiques.
• Collaborer à la stratégie de compte pour la rétention et la croissance avec les responsables des comptes stratégiques, l'équipe des partenaires et un réseau de partenaires technologiques.
• Strong customer storytelling to demonstrate value, inspire stakeholders, and elevate strategic and executive-level conversations
• 5+ years in enterprise SaaS within the DAM or MarTech industry, demonstrating technical aptitude and a deep working knowledge of the DAM ecosystem and its integration points (CMS, PIM, eCommerce, and Creative Tools)
• Strong analytical skills and data-driven with experience leveraging customer data to inform decisions and strategies
• Familiarity with CRM systems and customer success platforms (Salesforce and Catalyst is a plus)
• Strong understanding of the enterprise environment, with the ability to communicate value at different organizational levels, navigate complex structures, and build strong internal champions and executive relationships
• 7+ years of experience in customer success, account management, or a sales-related field, managing complex enterprise SaaS marketing technology accounts
• Proficiency with AI tools and an understanding of AI's impact on the marketing industry
• Proven experience managing high-value, complex customer deployments and building influential relationships with multiple stakeholders at the Director, VP and C-level
• Excellent communication, professionally assertive, interpersonal skills, and critical thinking for problem-solving, handling challenging situations, and influencing without direct authority
• Proven ability to build and manage an expansion pipeline and collaborate closely with an Account Manager to grow and expand high-value accounts.Experience engaging with system integrators and tech partners to streamline execution, extend value and accelerate driving outcomes
• Experience managing the end-to-end renewal cycle for high-value accounts, including strategy, proposal creation, and procurement engagement
• Strong time-management skills and the ability to juggle and prioritize multiple projects simultaneously
• Highly motivated, passionate about learning, strong in conviction and thrives working cross-functionally and collaborating in a fast-paced team environment
• Exceptional business acumen and commercial skills This includes successfully conducting effective discovery, managing complex customer objections, quantifying value and outcomes, commercial negotiations, and navigating strategic account roadblocks