Incident Manager (SaaS, French Speaker)

Join efficy CRM as an Incident Manager, where you'll be the primary point of contact for clients during incidents, working closely with technical teams to resolve issues quickly and effectively. This hands-on role requires technical expertise, composure under pressure, and strong communication skills.

• Assurer la gestion des incidents de la détection à la résolution, en maintenant les clients informés tout au long du processus.
• Agir en tant que point de contact principal pour les CTO, les équipes informatiques et les parties prenantes techniques pendant les problèmes en direct.
• Coordonner les réponses interfonctionnelles lorsque les incidents ont un impact plus large et suivre rigoureusement les tickets.
• Background in technical support or incident management in a B2B SaaS or enterprise software environment
• Full professional fluency in English
• Familiar with both SaaS and on-premise environments
• Resilient under pressure — a frustrated client doesn't throw you off
• Comfortable leading technical conversations with IT stakeholders: CTOs, architects, and developers
• Client engagement is where you thrive — you're the person customers trust when things go wrong
• Native level of French
• Rigorous with ticket and project follow-up — nothing gets lost on your watch