Customer Success Lead

Join Stellar, a leading health tech company, as a Customer Success Lead. In this role, you will be a strategic partner to our customers, including health plans and major health systems. You will own the client relationship post-sale, define program success, and develop strategies to maximize client value and ROI. You will conduct deep-dive analyses, lead account meetings, assess customer health, and manage day-to-day operational coordination with internal teams. This role is customer-facing, analytical, and deeply cross-functional.

• Conduct deep-dive analyses to identify opportunities to maximize customer value on the Stellar Platform, delivering clear findings and recommendations to your Director and client stakeholders.
• Lead preparation of monthly account meetings and QBR decks, partnering with your Director on delivery — remote, in-office, and on-site.
• Proactively assess and monitor customer health via key performance indicators and trends, flagging risks and opportunities to your Director for strategic response.
• You are able to crisply articulate problems and solutions
• You have the ability to balance multiple priorities, communicate roadblocks, and work effectively, even when operating under uncertainty
• You are skilled at customer management and can build relationships as a trusted & respected thought-partner
• You have at least 4 years of relevant career experience in fields such as management consulting, customer success, account management, or similar client-facing, analytical, or strategic roles at health tech or value based care companies
• You are experienced in prioritization and project management
• You have strong analytical skills and attention to detail, and love working with data
• Prior experience in healthcare is required; experience in VBC is preferred
• You are able to challenge the customer's thinking through insights and analysis and use data to demonstrate ROI
• You are an exceptional communicator — written and verbal — and love telling stories with numbers