Collections Officer

Join our Collections team as a Collections Officer in Manchester. In this role, you will work directly with customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies. You will need collections experience within financial services, strong communication skills, and the ability to manage challenging customer interactions. Enjoy a competitive salary, private healthcare, and a range of other benefits.

• Engage directly with customers to negotiate repayment plans and analyze financial situations to create tailored solutions.
• Ensure adherence to GDPR, FCA, and FDCPA regulations while handling customer complaints and resolving conflicts effectively.
• Work with internal and external teams to support customer outcomes, prioritizing multiple tasks while maintaining high-quality standards.