Customer Service Advisor - Days

Join Capital on Tap, a fast-growing fintech company, as a Customer Service Advisor. You will provide friendly and professional support to customers via phone, email, and live chat, resolving issues efficiently and taking full ownership of each case. You will also proactively identify ways to improve the customer experience. The position is based in Cardiff, with a starting salary of £26,500 and various benefits including private healthcare, travel insurance, and a salary sacrifice pension scheme.

• Providing friendly, professional support to customers via phone, email, and live chat, and resolving issues efficiently.
• Listening carefully to understand concerns and delivering fair, practical solutions while taking full ownership of each case.
• Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements.