Customer Service Advisor - Midnights Team

Join Capital on Tap, a fast-growing fintech company, as a Customer Service Advisor. In this role, you will provide friendly and professional support to customers via phone, email, and live chat, resolving issues efficiently and taking full ownership of each case. You will also proactively identify ways to improve the customer experience and recognize customers who may need additional support. The position is based in Cardiff, with a hybrid working pattern after the first three months.

• Providing friendly, professional support to customers via phone, email, and live chat, and resolving issues efficiently.
• Listening carefully to understand concerns and delivering fair, practical solutions while taking full ownership of each case.
• Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements.