Customer Service Advisor - Part-time

Join Capital on Tap, a fast-growing fintech company, as a part-time Customer Service Advisor. You will provide friendly and professional support to customers via phone, email, and live chat, resolving issues efficiently and taking full ownership of each case. The role is based in Cardiff, with a hybrid work model after the initial training period.

• Providing friendly, professional support to customers via phone, email, and live chat, and resolving issues efficiently.
• Listening carefully to understand concerns and delivering fair, practical solutions while taking full ownership of each case.
• Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements.