About The Role

Join our Disputes team as a Disputes Officer in Cardiff. You'll take full ownership of the cardholder disputes process, managing each case from start to finish. This role requires experience in the cards or payments industry, strong investigation skills, and a desire to drive higher customer satisfaction. Enjoy great perks, including private healthcare, worldwide travel insurance, and a dog-friendly office.

Engage with cardholders to resolve transaction queries and agree on the most effective dispute approach.
Assess claims to determine validity and confirm chargeback eligibility, conducting detailed investigations.
Prepare and submit chargebacks for UK and US cases, ensuring full compliance with Visa regulations and timeframes.

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