Senior Operations Manager - Customer Service

Join Capital on Tap, a fast-growing fintech company, as a Senior Operations Manager in Customer Service. In this role, you will lead the contact center, drive operational improvements, and enhance the customer experience. You will work closely with other departments and have a significant impact on the company's success.

• Drive the contact centre forward by identifying and implementing technology and tooling that improves efficiency, colleague experience, and customer outcomes.
• Build a deep understanding of the root causes of customer contact, using data and insight to inform process redesign, self-serve options, and contact deflection strategies.
• Build and lead a high-performing team, focusing on professional growth and personal development.