Vulnerable Customer Support Officer

Join Capital on Tap as a Vulnerable Customer Support Officer in Cardiff. In this role, you will provide tailored support to customers in financial difficulty, manage complex cases, and contribute to strategies that enhance support for customers in arrears. You will work 37.5 hours per week, Monday to Friday, with a mix of in-office and remote work.

• Taking escalated inbound calls from vulnerable customers who are experiencing financial difficulty and are in financial arrears.
• Managing your own portfolio of vulnerable customers, providing outstanding support and service to best assist our customers.
• Conducting thorough reviews of required documentation, such as bank statements and income and expenditure forms.