Senior Customer Success Manager (IAM/IGA)

Join Saviynt, a leading provider of Identity and Access Management (IAM) solutions. As a Senior Customer Success Manager, you will be responsible for driving customer loyalty and adoption of our innovative products and services. You will serve as the primary point of contact for customers after implementation, manage the subscription renewal pipeline, and develop deep relationships with key customer personnel. This is a remote position, but candidates should be geographically aligned with our customers in the region.

• Gérer la fidélité et l'adoption des clients en utilisant les objectifs et priorités commerciaux des clients comme base de travail.
• Fournir des recommandations d'adoption, des opportunités d'augmentation des services et une analyse des métriques pour conduire des résultats basés sur la valeur.
• Coordonner et mener des réunions entre les clients et les équipes interfonctionnelles de Saviynt pour résoudre des problèmes et faire progresser l'adoption des clients.
• Tenacious desire to see customers succeed and thrive
• Experience in process improvement, decision-making, planning, analysis, and service excellence
• Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective
• Knowledge and experience in Identity and Access Management (IAM) preferred; cybersecurity and/or compliance background also very valuable
• History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions
• Previous experience within a customer success role within a SaaS organization
• Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes
• Available to customer sites, as needed (up to 50%)
• Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models
• Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries