About The Role

Join our team as a Technical Support Engineer, where you will communicate with end users and business stakeholders, perform in-depth technical analysis for production incidents, and work closely with Engineering and DevSecOps teams. You will also have the opportunity to contribute to automation and improve operational efficiency. Enjoy competitive pay, great benefits, flexible time off, and a fun work environment.

Communiquer avec les utilisateurs finaux et les parties prenantes pour expliquer clairement les problèmes signalés.
Effectuer une analyse technique approfondie des incidents de production, y compris la résolution et l'analyse des causes profondes.
Publier des articles de connaissance pour les incidents et les demandes de service ; créer et maintenir la documentation technique.
Excellent written and verbal communication skills
Experience invoking REST/SOAP web services using tools like Postman
Strong hands-on scripting experience (e.g., Shell, JavaScript, Python, Groovy)
Working knowledge of operating systems such as Linux, Unix, and Windows
Hands-on experience configuring and deploying one or more IAM tools such as Saviynt, SailPoint, Oracle Identity Manager (OIM), or IBM ISIM
Experience working with global customers and a strong customer-first mindset
Database experience, including SQL and database operations
Strong domain expertise in Identity and Access Management (IAM)
Keywords: Cloud, Java, Scripting, Linux, SQL
Prior experience with integrations, and provisioning workflows across enterprise target system
Minimum 2 years of experience implementing or supporting IAM / IGA or related solutions

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