Applied AI Engineer

Join AssemblyAI as an Applied AI Engineer, where you'll work at the intersection of cutting-edge AI research and real-world customer applications. In this dynamic, customer-facing technical role, you'll build demos, troubleshoot production issues, and help customers implement our Speech AI models. You'll collaborate with developers and technical teams at various companies, from startups to enterprise organizations. This role requires strong technical skills, excellent communication abilities, and creativity to solve novel problems under time pressure.

• Guiding customers through their entire product journey, from initial implementation to production deployment.
• Building custom demos and prototypes that showcase how AssemblyAI's models can solve specific customer use cases.
• Troubleshooting production issues for customers using our streaming and async APIs, sometimes requiring you to debug code in languages you may not use daily.
• Ability and willingness to travel domestically and internationally as needed (approximately 10-25% of the time)
• Comfort with ambiguity and fast-paced work—you'll often be the first line of defense on novel problems
• Understanding of audio fundamentals (sample rates, encoding formats, codecs) or willingness to learn quickly
• Experience with web APIs, WebSockets, and real-time data streaming
• Excellent written and verbal communication skills—you'll be writing customer emails, internal documentation, and technical guides regularly
• Ability to leverage AI tools creatively to move quickly—proficiency with tools like Claude, Cursor, Windsurf, or similar AI-assisted development tools to accelerate prototyping, debugging, and problem-solving
• 4+ years of customer-facing experience in highly technical environments, requiring strong software engineering skills, including roles such as Solutions Architect, Developer Advocate, Technical Solutions Engineer, or equivalent
• Located in or willing to relocate to New York City or San Francisco
• Strong programming skills in Python and/or TypeScript/JavaScript, with the ability to read and debug code in other languages
• Problem-solving mindset—you can debug unfamiliar codebases, identify root causes, and propose creative solutions
• Experience in a startup or high-growth environment
• Understanding of cloud infrastructure (AWS, GCP, Azure) and deployment patterns
• Experience building prototypes or MVPs quickly
• Public speaking or conference presentation experience
• You're independently driven and competitive—you take ownership of customer outcomes, push yourself to deliver exceptional results, and are motivated by the challenge of solving hard problems and winning customer trust
• You can balance technical depth with customer empathy—you understand when to dive into the details and when to step back and explain concepts simply
• You thrive under pressure and can context-switch between building a demo, debugging a production issue, and answering technical questions on a sales call
• You're resourceful and self-directed—you know when to use AI tools, when to consult documentation, and when to ask for help
• You have a "get it done" mentality and are comfortable wearing many hats
• You're genuinely curious about AI and excited to see how customers apply our models in unexpected ways
• You enjoy building relationships with customers and representing AssemblyAI in person
• You're excited about being part of a tech hub (NYC or SF) and leveraging proximity to customers and the AI community