Senior Forward Deployed Engineer

Join AssemblyAI as a Senior Forward Deployed Engineer, where you'll play a crucial role in ensuring customers have an outstanding experience with our voice AI technology. You'll onboard new customers, help them realize their product vision, and explore leading-edge use cases within voice AI. Your technical expertise will be key in planning and executing on our customers' overall needs, and you'll collaborate with various teams to drive our product roadmap. Enjoy benefits such as a home office stipend, equity, premium medical coverage, unlimited PTO, team offsites, and a flexible schedule.

• Onboard new customers, help them realize their product vision, and explore leading-edge use cases within voice AI.
• Work directly with customers to integrate voice AI models into current and future product features, using technical expertise to plan and execute on their needs.
• Collaborate with Sales, Support, Engineering, Research, and Product teams to ensure customers get the most out of our products and use customer feedback to drive the product roadmap.
• Preferred experience working with SQL, Python, React, and web development frameworks
• Have 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant
• Ability to proactively identify opportunities for voice AI integration and create detailed execution plans
• Are willing to wear many hats (software engineer, product manager, account manager, and support), passionate about unblocking issues for customers, and excited about problem-solving
• Familiarity with AI/ML tools is a strong plus
• Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership
• Passion for AI technology and a strong desire to apply it to real-world customer challenges