Customer Success Manager ((Enterprise), Max)

Join ServiceTitan as a Customer Success Manager (Enterprise) – Max. In this role, you will manage a portfolio of strategic customers, serve as their primary strategic advisor, and drive measurable business outcomes. You will work closely with dedicated Max Specialists and represent Max with executive presence. This position offers flexible time off, fully paid medical coverage, and various other benefits.

• Gérer un portefeuille de clients stratégiques et orientés vers la croissance, en tant que conseiller stratégique principal.
• Développer et maintenir des plans de succès exécutifs qui relient la stratégie d'automatisation, l'adoption des produits et les indicateurs clés de performance opérationnels.
• Identifier proactivement et atténuer les risques, en veillant à une adoption solide et à une rétention à long terme.
• Strong executive communication skills and ability to confidently facilitate business reviews
• Experience managing high-touch, complex SaaS accounts with executive stakeholders
• Experience working cross-functionally with product, sales, and/or implementation teams
• 4+ years of account management, enterprise customer success, product specialist, or strategic consulting experience in a customer-facing role
• Demonstrated ability to drive measurable outcomes such as revenue growth, adoption lift, retention, or expansion
• Intelligent, adaptable, and solution-oriented
• Proven ability to analyze data sets and translate insights into strategic recommendations
• ~30% travel nationwide
• Highly organized with strong prioritization and project management skills
• Self-starter who thrives in a fast-paced, evolving environment