About The Role

Join ServiceTitan as a Customer Success Manager (Enterprise) and play a key role in ensuring company revenue and shaping the future of the service industry. You will manage a portfolio of ~35 high-touch enterprise customer accounts, build and maintain senior-level relationships, and collaborate with customers to solve complex problems. You will also analyze user engagement data, identify actionable insights, and help improve the customer experience. This position offers flexible time off, fully paid medical, dental, and vision coverage, and a 401(k) match, among other benefits.

Gérer et développer un portefeuille d'environ 35 comptes clients d'entreprise, en établissant des relations de haut niveau et en assurant une expérience client premium.
Collaborer avec les clients pour résoudre des problèmes complexes et augmenter continuellement la valeur du produit, en utilisant des solutions innovantes.
Analyser les données d'engagement des utilisateurs et identifier des informations exploitables pour améliorer l'expérience client.
Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
Demonstrated ability for and interest in project management and analyzing data sets
Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
Intelligent, quick thinking, fast learning, and solution oriented
To be an adaptable team player with strong communication and organizational skills
< 15% travel nationwide
4+ years of combined experience account and/or project management experience in a customer facing role

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