Customer Success Manager (Strategic)

Join ServiceTitan as a Customer Success Manager for Strategic Accounts. In this role, you will manage the long-term success of our largest customers, create partnerships with management contacts, and collaborate on projects to drive ongoing success and product adoption. You will also analyze user engagement data, gather intelligence on product usage, and identify areas for improvement in the customer experience. This position offers flexible time off, fully paid medical, dental, and vision coverage, and a 401(k) match, among other benefits.

• Establish and maintain strong relationships with management contacts in strategic accounts, collaborating on projects and initiatives to drive success.
• Act as a subject matter expert on custom product features for strategic accounts, managing product enhancement requests and increasing product adoption.
• Analyze user engagement data, gather intelligence on product usage, and present business reviews with recommendations to reinforce the value of ServiceTitan.
• Exceptional account management skills & project management skills with strict attention to detail
• Demonstrated ability in learning new software programs and identifying opportunities to use their full potential
• 5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success
• Team player with strong communication and organizational skills, and an ability to “roll with the punches”
• Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions
• Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues
• If you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us