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Group Manager of Product Design (Back Office)
ServiceTitan · United States
About The Role
Join our team as a Group Manager of Product Design (Back Office). In this hands-on role, you will lead a high-performing design team, drive design projects, and contribute to product strategy. You will also have the opportunity to work with AI tools and collaborate with teams across the globe. Enjoy a range of benefits including flexible time off, fully paid medical coverage, and a 401(k) match.
- Recruit, train, and mentor a high-performing team to execute product vision and strategy.
- Lead design projects of significant scope across vision, strategy, and execution, ensuring measurable business impact.
- Build lean standards and processes that balance quality, capability, and speed, while contributing to product strategy and roadmaps.
- You bring a modern design practice — one that embraces AI as a creative and strategic accelerator, not just a productivity shortcut
- You thrive in ambiguity, come with a strong point of view, and bring the rigor that helps your team make good decisions quickly
- You go deep into the details and step back to connect the dots strategically
- You bring a balanced toolkit of research, interface design, and prototyping capabilities — and the leadership chops to build and grow a high-performing team
- Experience leading and managing a 3–10 person design team or groups of teams
- 5+ years of experience in a SaaS or enterprise environment
- Hands-on familiarity with AI-assisted design tools (e.g. Figma Make, Claude, Cursor, or similar) and a curiosity to keep evolving your practice as the tooling does
- Strong communicator and collaborator across multi-disciplinary, globally distributed teams with the ability to manage senior stakeholder expectations
- Demonstrated ability to deliver high-quality design output at scale, measured through both quantitative and qualitative methods
- A strong coach and leader — direct with feedback, dedicated to your team's growth, and able to foster healthy design culture across the org
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us
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