Manager of Customer Success (Enterprise)

Join ServiceTitan as a Manager of Customer Success (Enterprise). In this role, you will lead a team of 8-10 Customer Success Managers, focusing on retention, expansion, and customer satisfaction. You will provide coaching and development for your team, drive retention and expansion strategies, foster excellence, manage risk, lead strategically, collaborate cross-functionally, champion the customer voice, and recruit and scale top talent. Enjoy benefits such as flexible time off, fully paid medical coverage, 401(k) match, and more.

• Coaching and developing a team of Customer Success Managers to enhance their performance and career growth.
• Partnering with Customer Success Managers to execute retention strategies and identify opportunities for expansion.
• Establishing clear expectations, metrics, and operational rigor to ensure every Customer Success Manager runs their business with precision and accountability.
• Exceptional organization and project management capabilities, able to balance multiple priorities with precision
• A true owner, you see it, solve it, and never wait for someone else to go first
• Detail oriented and organized, with follow through you can count on
• Passionate, driven, and genuinely care about your team and customers
• Excellent business acumen and ability to consult on best practices, process optimization, and ROI realization High emotional intelligence, with strong listening, empathy, and communication skills
• 4+ years of people management experience in Customer Success or Account Management within a SaaS environment
• Curious and always looking for ways to make things better
• Strong coaching and people leadership skills, motivating others to perform at their best while fostering a culture of trust, collaboration, and accountability
• A problem solver who thrives in challenges
• Proven success leading Enterprise or Strategic accounts and teams managing large, complex customers
• A proactive, solution-oriented mindset and resilience in navigating ambiguity or challenge Deep understanding of SaaS metrics, retention levers, and customer health management
• Passion for technology, curiosity, and a desire to continuously learn and innovate Ability to travel up to 20% as conditions are safe according to health officials. Who you are: