Staff Product Manager (Equipment Diagnostics & Field AI)

Join ServiceTitan as a Staff Product Manager, where you'll lead the transformation of field service work through AI and next-generation hardware. You'll own the product vision and roadmap for equipment diagnostics, drive adoption across various trades, and create a platform layer of diagnostics. You'll also lead customer discovery, partner with engineering, data science, and design, and contribute to the broader roadmap for AI in field service. Enjoy flexible time off, fully paid medical coverage, and numerous other benefits.

• Definir la visión y la hoja de ruta del producto para el diagnóstico de equipos, mejorando la experiencia del técnico y expandiendo la inteligencia de diagnóstico.
• Impulsar la adopción en los diferentes oficios y personas que operan en ServiceTitan, creando una experiencia verdaderamente valiosa.
• Liderar el descubrimiento del cliente con técnicos y operadores de servicio para comprender profundamente los flujos de trabajo de diagnóstico reales y dónde la IA puede tener el mayor impacto.
• Strong mobile product instincts: you understand the constraints and opportunities of building for workers in the field
• Experience building AI-powered or intelligent systems products — you understand what it takes to make AI reliable, trustworthy, and actually useful in practice
• A diagnostic mindset: you're energized by low-adoption problems, and you know how to separate UX issues from positioning issues from product gaps
• Strong cross-functional leadership across engineering, design, data science and Go-To-Market teams
• Comfort working across ambiguous problem spaces and iterating toward clarity with customers and data
• Nice to have: experience with products where the end user is doing physical, time-pressured work — field service, logistics, industrial, healthcare, or similar environments. ​
• Ability to conduct complex data analysis to inform product decisions and direction
• 7+ years in product management with a track record of shipping and scaling complex products
• Experience partnering with third parties to build collaborative products
• Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving