AI Success Manager (West)

Join our team as an AI Success Manager (West) and be the primary post-sales point of contact for our AI platform. In this hands-on role, you will lead successful implementations, provide strategic guidance, and build joint success plans. You will collaborate closely with various teams and help our customers achieve real business outcomes through the use of AI.

• Serve as the primary post-sales point of contact for customers, accountable for platform health and ensuring successful implementations.
• Lead and orchestrate successful implementations and long-term customer engagements, delivering proactive strategic guidance and building joint success plans.
• Collaborate closely with cross-functional teams to drive additional adoption, deepen engagement, and result in measurable business value.
• Proven experience serving enterprise clients in strategic, consultative, and tactical, hands-on roles
• Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred
• 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers
• Strong organizational, project management, and communication abilities
• Experience with process documentation, playbooks, and continuous improvement initiatives
• Capable of handling ambiguity and thriving in a fast-paced environment
• Solutions-oriented mindset; trusted advisor with the capability to own escalations
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices
• Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures