AI Success Manager (West)

Join our team as an AI Success Manager (West) and be the primary post-sales point of contact for our AI platform. In this hands-on role, you will lead successful implementations, provide strategic guidance, and build joint success plans. You will collaborate closely with various teams and help our customers achieve real business outcomes through the use of AI.

• Serve as the primary post-sales point of contact, accountable for platform health and leading successful implementations.
• Collaborate closely with various teams to ensure efficient technical deployment, delivering proactive strategic guidance, and building joint success plans.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics, proactively identifying risks or blockers and driving resolution.
• Experience with process documentation, playbooks, and continuous improvement initiatives
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices
• Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures
• Solutions-oriented mindset; trusted advisor with the capability to own escalations
• 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers
• Strong organizational, project management, and communication abilities
• Proven experience serving enterprise clients in strategic, consultative, and tactical, hands-on roles
• Capable of handling ambiguity and thriving in a fast-paced environment
• Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred