AI Success Manager (West)

Join our team as an AI Success Manager (West) and be the primary post-sales point of contact for our platform. In this hands-on role, you will lead successful implementations and long-term customer engagements, ensuring efficient technical deployment and delivering proactive strategic guidance. You will collaborate closely with various teams and help our customers achieve real business outcomes through the use of AI.

• Serve as the primary post-sales point of contact, accountable for platform health and leading successful implementations.
• Collaborate closely with cross-functional teams to ensure efficient technical deployment, delivering proactive strategic guidance.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics, proactively identifying risks or blockers.
• Experience with process documentation, playbooks, and continuous improvement initiatives
• Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures
• 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers
• Strong organizational, project management, and communication abilities
• Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred
• Capable of handling ambiguity and thriving in a fast-paced environment
• Proven experience serving enterprise clients in strategic, consultative, and tactical, hands-on roles
• Solutions-oriented mindset; trusted advisor with the capability to own escalations
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices