Customer and Growth Product Marketing Lead

Join Glean as the Customer and Growth Product Marketing Lead, where you will be responsible for developing and executing the post-sale marketing strategy. You will work closely with various teams, including Customer Success, Sales, and Product, to drive customer engagement, retention, and expansion. The ideal candidate will have 8+ years of B2B SaaS marketing experience, a strong focus on post-sale outcomes, and a passion for AI and data-driven decision-making.

• Own the end-to-end post-sale marketing strategy across onboarding, activation, adoption, renewal and expansion with clear lifecycle stages, goals, and success metrics.
• Design and implement segmented lifecycle campaigns across email, in-product, and other channels to accelerate time-to-value, increase adoption of priority workflows, and improve retention.
• Partner closely with Customer Success and Sales on signal-based programs for at-risk accounts, renewal readiness, win-back, and expansion opportunities.
• Deep expertise and hands-on execution experience in customer and lifecycle marketing, including segmentation, testing, automation, and multi-touch journeys across email and in-product channels
• 8+ years of B2B SaaS marketing experience across customer, lifecycle, growth, or revenue marketing, with a strong focus on post-sale outcomes
• Strong operator who can balance strategy, hands-on execution, and analytics in a fast-moving environment
• Highly collaborative builder with a bias toward action, strong cross-functional influence, and interest in AI and agentic workflows
• Proven success driving adoption, retention, and expansion within an installed base, with measurable impact on product usage, renewals, NRR, or expansion pipeline
• AI fluent, using the latest AI tools as a natural and integral part of everyday work
• Strong analytical, written, and communication skills, with the ability to turn customer behavior and performance data into clear programs, narratives, and executive-ready insights