Express Service Coach

Join MSX International, a global leader in providing innovative solutions and services to the automotive industry. As an Express Service Coach, you will be responsible for the professional delivery and installation of our Express Maintenance program, developing and maintaining relationships with assigned dealers, and providing training and support. This position requires extensive travel and a strong background in dealership or aftermarket management.

• Installation and Sustainment of the Basic and/or Advanced Express Maintenance program as outlined in the MSX Express Maintenance program documentation.
• Conducting dealership express consultations and providing remote and in-dealer classroom training as outlined in the MSX Express Maintenance program curriculum documentation.
• Implementing best practice processes within the Express Maintenance operation, including customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.

The successful candidate will possess at least 7 - 10 years of Dealership or Aftermarket management experience. OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills. This position requires proficiency with Microsoft Word, PowerPoint, Excel as well as navigating internet web based applications. The successful candidate must also reflect an exceptional track record and attributes that includes:

• Ability to leverage relationships to identify and sell the business case for change
• Analyzing data from dealer financials and operational assessments to establish improvement action plans
• Implementation of Maintenance advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
• Demonstrated proficiency with PC applications in a Windows environment
• Ability to train and utilize all aspects of Automotive Tire Sales and automotive Maintenance sales
• Ability to influence the sales personnel and technicians in the training processes and monitoring the results

The Coach will need to be available and have the desire to travel 80% of the time. Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision.

## Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $65k to $78k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.