Mobile Service Coach

Join MSX International, a global leader in automotive consulting and services. As a Mobile Service Coach, you will drive business growth, implement change management strategies, and provide hands-on technical training. This role requires a passion for customer experience, consultative sales, and retail leadership. You will work closely with dealership owners and management teams to optimize operations and enhance profitability.

• Consulting with Dealer Principals and Service Managers to sell the vision of the Mobile Service program and build a profitable business model.
• Implementing new processes, analyzing KPIs, and fixing broken dealership processes to drive change and improve performance.
• Delivering technical and non-technical training at dealerships, demonstrating procedures, and training technicians in the field.
• Passionate, resilient, and persuasive. Ability to talk to every level at the dealership and share best practices
• High School diploma (bachelor’s degree preferred)
• 3+ years of customer-facing experience in automotive industry

**Bonus Points If You Have..**

• Bachelor’s Degree
• 5+ years of experience in automotive industry. Service in an aftermarket or dealership environment is a plus. Retail automotive experience is a plus.
• Exceptional public speaking and presentation skills. You should be able to command a room of 20 people or a 1-on-1 meeting with an owner.

**Skills:**

• Must have a wide-ranging background in automotive industry with corporate and retail knowledge.
• Knowledge of automotive service tools & equipment
• Ability to train Technicians on Mobile Service tools & equipment
• Understanding basic automotive systems to effectively communicate to technicians and Coordinators.
• Knowledge of Automotive Service Sales Process & Techniques
• Ability to deliver sales training to MS Coordinators & Advisors
• Must have rich experience in automotive training and facilitation.
• Knowledge of automotive parts operations
• Must have excellent written and verbal communication skills.
• Proven record of accomplishment with program leadership.
• Excellent Organizational skills

**Competencies:**

• Strong communication skills, both oral and written
• Strong analytical skills
• Strong problem-solving skills
• Exceptional collaboration and persuasion skills
• Strong initiative and motivation

## Additional Information

• 85% travel required weekly, including overnight stays as needed.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.